Claims Advice

Upon the occurrence of any loss of or damage to the insured property, take all reasonable steps to prevent further damage to the property, and prevent damage to other property including, if necessary, its removal to prevent damage.

dark-skinned woman on a cell phone

Vehicle Insurance: What To Do In The Event Of A Collision

The most important thing is to ensure your safety and the safety of your passengers. If performing any of the below actions is unsafe or you are injured, don’t do them and let the authorities and your insurance company take care of everything.

  • Take a deep breath. Check to make sure everyone is safe and unharmed. In case of injuries, call 9-1-1; contact police if the accident is obscuring traffic, your insurance company requires a report, or even if you would just feel more comfortable with having them present
  • If possible, call your insurance company from the scene so they can walk you through the information they'll need
  • Never admit liability (e.g. do not apologize to other drivers involved in the collision)
  • Never leave the scene until all matters are settled
  • Only move your vehicle if its position puts you in danger, or you're asked by a police officer to do so
  • Give only necessary and requested information to police and other parties involved
  • If your vehicle is towed, know where it is taken, and the name and number of the towing service
  • Remove all valuables, insurance and registration documents form the vehicle
  • Collect the other driver's name, address, phone number, driver's license and insurance information; vehicle make, model, year and plate number; and names and numbers of witnesses
  • Choose a reputable repair facility
  • Read the estimate carefully, making sure you understand the work to be done

Home Insurance: What To Do In The Event Of A Loss

Call or fax us all pertinent details of the loss, including:

  • Your name, address and phone number
  • Insurance company name and policy number
  • Description of the loss
  • Location of the loss
  • List of items damaged or destroyed
  • Date and time of the loss
  • Injuries
  • Witnesses
  • Other information you feel pertinent

We will, in turn, advise your insurance company of the details of the loss. An adjuster will be appointed and will contact you within a few days. They will advise you of your further requirements and your next courses of action.

We are here to help you if you have any questions or concerns.


Download and keep the following information sheet in your glove compartment so you can follow the steps on it in the event of a collision.


Download and keep the following loss claim forms for quick access if you need to report a loss:

Note: Adobe Acrobat is required to open the above links. You can download it for free here.

night scene with firefighters trying to put out a house fire

Claims Emergency?

If your insurance claim requires immediate attention, below are 24-hour claims service numbers for some of the insurance companies we deal with; you will also find the relevant number on your insurance policy documents or on your auto insurance pink slip.

If your company is not listed, or you need advice, or you don’t get satisfaction from the company’s emergency line, call us at 1-866-790-2460.

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Twin Property Maintenance

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The Newman Blog

woman using cell phone to report an accident with male driver in the background
October 20, 2022
Car accidents can happen to anyone – regardless of how good of a driver you are. Some can be minor, some can be serious, but all are inconvenient. Know what to do if you are ever involved in one.

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