Newman Insurance Ontario Home Auto Commercial Farm

Customer Service Representative for Combined Small Commercial Lines and Personal Lines: Belleville

Newman, Oliver & McCarten Insurance Brokers Ltd. is a full service independent insurance broker with offices in 10 locations between Pickering and Ottawa in Eastern Ontario. We offer competitive salaries, benefits packages and a welcoming and professional work environment.


We are currently seeking a RIBO Licensed Customer Service Representative for Combined Small Commercial Lines and Personal Lines to join our customer service team in our Belleville, Ontario branch.

Position Summary:

This position provides excellent growth opportunities and the ability to expand a career in the insurance industry.  The successful candidate will be responsible for front-line customer service and managing their own portfolio of clients.

Primary Objective/Duties of position:

  • Servicing and providing solutions to customers for on-going client needs
  • Responding to incoming client calls, walk-ins, emails and processing  of policy changes, as necessitated
  • Reviewing of renewals and remarketing policies as required for growth and retention
  • Promote account rounding and upselling opportunities
  • Keeping current on underwriting rules and workflow processes and procedures
  • Actively participate in training initiatives (CAIB, CIP)
  • Receiving of claims, completing notice of Loss and follow up
  • Manage accounts receivables
  • Develop and maintain relationships with underwriters

The ideal candidate will possess the following qualifications:

  • A minimum of 2 years related insurance experience is preferred
  • RIBO license in good standing
  • Knowledge of SigXP and Applied Rating (Compu-quote) and company portals are a definite asset
  • Strong customer focus with outstanding customer service skills
  • A demonstrated ability to handle multiple priorities successfully
  • Strong organizational and time management skills are essential
  • Excellent verbal, written and communication skills with a strong attention to detail
  • Ability to work independently and as part of a team

In addition to offering a professional and fulfilling work environment, to enhance your career we offer a competitive compensation, a comprehensive health benefit program, an optional group RRSP, and a commitment to ongoing professional development.


Application Process:

If this position is of interest to you, please email a copy of your resume and cover letter including salary expectations to:


We thank you for submitting your resume, however, only those candidates being considered will be contacted.

Back to career listings

If your claim is not of an urgent nature, we recommend that you speak with your Account Manager during regular office hours.

Claims emergency? click here

For non-urgent claims, we recommend speaking with your Account Manager during office hours.

Claims emergency? click here